Refund Policy

At Sil Serene LLC, we provide digital products that are delivered instantly after purchase. Due to the nature of digital goods, all sales are final.

No Refunds

Because our products are digital and cannot be returned, we do not offer refunds or exchanges once a purchase has been completed.

By completing a purchase, you acknowledge and agree that you waive your right to request a refund.

Exception — Incomplete Deliverables

A refund may be considered only in the rare case that:

• the customer did not receive the purchased product at all (entering a wrong email address or not checking the spam folder does not count into this)
• the product is missing substantial deliverables that were clearly listed on the sales page.

If this occurs, please contact us within 7 days of purchase so we can resolve the issue by:

• providing the missing files, or
• issuing a refund if the issue cannot be resolved.